Sendcloud degraded performance

Incident Report for Returnless v1

Resolved

The issue has been resolved and all customers have received a valid return label by email.

Posted Jul 13, 2021 - 17:59 CEST

Monitoring

The issue seems to be resolved, we are monitoring the results and will send a return label by email to all impacted customers.

Posted Jul 13, 2021 - 15:16 CEST

Investigating

Because of an issue with the SendCloud platform, we're experiencing issues with creating shipping labels through SendCloud, DHL and DPD.

We are in contact with SendCloud to monitor the situation.

Posted Jul 13, 2021 - 14:43 CEST

This incident affected: Carriers (PostNL, bPost, DHL, DPD).